SALES CARDS
Objection Handling Guide
BLOCKED BY THE FRONT DESK
The receptionist tells you the decision maker is unavailable or not accepting calls.
Your Personal Sales Toolkit
I hear you - they must be swamped right now.
Honestly, I'm not a huge fan of phone calls either!
How about I send [decision maker's name] a quick email with the key details? They can reach out if it sparks their interest. Sound fair?
'Yeah, that works'
Perfect - what's the best email to reach them?
By acknowledging the gatekeeper's position and offering a low-pressure alternative, you create goodwill while still capturing valuable contact information.
SALES CARDS
Objection Handling Guide
WANTS TO SPEAK WITH PAST CLIENTS
The prospect requests to speak with existing customers before committing.
Your Personal Sales Toolkit
We've got plenty of happy clients who'd be glad to share their experience.
Quick question - have you ever planned a trip somewhere?
'Sure, I have'
Nice! Where'd you go last time?
[Customer answers]
That sounds amazing. Before booking, did you call random travelers or did you check online reviews?
'I looked at reviews'
Exactly - that's how smart decisions get made today. You've seen our reviews - let's move forward!
This approach reframes the reference request by connecting it to their own decision-making habits, showing that reviews serve the same purpose.
SALES CARDS
Objection Handling Guide
SKEPTICAL OF SALES REPS
The prospect has a general distrust of salespeople based on prior negative encounters.
Your Personal Sales Toolkit
That makes total sense - a lot of people have been burned before.
When you say that, is it from a specific bad experience or just that most sales reps feel too aggressive?
My goal isn't to pressure you - just to help you make a decision you feel great about.
What would make this conversation feel different from the typical sales pitch?
Acknowledging their skepticism builds rapport. Asking what would rebuild trust puts them in control and opens honest dialogue.
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